Shipping policy

This Shipping Policy explains how Pawqello ships orders. Please read it before placing an order.

Where we ship

We currently ship to the United States, the United Kingdom and Canada. Orders cannot be placed for delivery to other countries at this time.

Order processing

Most orders are processed within 1–3 business days after payment is confirmed. During busy periods, processing can occasionally take longer.

Shipping rates and delivery times

All prices are in US dollars (USD).

United States: Free Shipping. Estimated delivery: 6–14 business days.
United Kingdom: Free Shipping. Estimated delivery: 5–11 business days.
Canada: Free Shipping. Estimated delivery: 5–11 business days.

Free shipping on every order: there is no minimum order value and no shipping charge at checkout.

Estimated delivery times are counted from the day you place your order and include order processing. They are estimates, not guarantees, and can be affected by carrier delays, customs processing and peak seasons. The estimated delivery time for your address is shown at checkout before you pay.

Orders with several items

Pawqello products are shipped by our fulfilment partners, and items may ship from different warehouses. If your order contains more than one item, the items may arrive in separate packages on different days. Shipping stays free however many packages your order arrives in.

Order tracking

When your order ships, we will send you a shipping confirmation email with tracking details. Tracking information can take a few days to update after dispatch.

Customs, duties and taxes

International orders may be subject to import duties, taxes or customs fees charged by the destination country. Where these charges can be calculated, they are shown at checkout. Any charges that are not collected at checkout are the responsibility of the recipient.

Shipping address

Please check your shipping address carefully before completing your order. If you notice a mistake, contact us as soon as possible and we will try to update it before the order ships. We cannot redirect parcels once they have shipped.

Lost, delayed or damaged parcels

If your tracking shows no movement for an extended period, or your parcel arrives damaged, please contact us through our Contact page with your order number and we will help resolve it. Damaged or incorrect items are handled under our Return & Refund Policy.