Политика доставки

This Shipping Policy explains how Pawqello ships orders. Please read it before placing an order.

Where we ship

We ship to 8 countries: the United States, the United Kingdom, Canada, Australia, the United Arab Emirates, Kazakhstan, Azerbaijan and Georgia. Orders cannot be placed for delivery to other countries at this time. A small number of products cannot be shipped to every country; those products are not offered in the countries they cannot reach.

Order processing

Most orders are processed within 1–3 business days after payment is confirmed. During busy periods, processing can occasionally take longer.

Shipping rates and delivery times

Prices are shown in your local currency where available. Rates below are listed in US dollars; the exact amount you pay, in the currency you pay in, is shown at checkout before you confirm your order.

  • United States: Free shipping. Estimated delivery: 6–14 business days.
  • United Kingdom: Free shipping. Estimated delivery: 5–11 business days.
  • Canada: Free shipping. Estimated delivery: 5–14 business days.
  • Australia: Free shipping. Estimated delivery: 6–12 business days.
  • United Arab Emirates: Free shipping. Estimated delivery: 7–14 business days.
  • Kazakhstan: Free shipping. Estimated delivery: 10–39 business days (tracked postal service).
  • Azerbaijan: $4.99, free on orders of $60 or more. Estimated delivery: 10–39 business days (tracked postal service).
  • Georgia: $2.99, free on orders of $50 or more. Estimated delivery: 10–39 business days (tracked postal service).

Estimated delivery times are counted from the day you place your order and include order processing. They are estimates, not guarantees, and can be affected by carrier delays, customs processing and peak seasons. The shipping rate and estimated delivery time for your address are shown at checkout before you pay, and the estimate for the country you have selected is shown at the top of every page.

Orders with several items

Pawqello products are shipped by our fulfilment partners, and items may ship from different warehouses. If your order contains more than one item, the items may arrive in separate packages on different days. You only pay the shipping rate shown at checkout, however many packages your order arrives in.

Order tracking

When your order ships, we will send you a shipping confirmation email with tracking details. Tracking information can take a few days to update after dispatch, and for postal services it may update less often once the parcel reaches your country.

Customs, duties and taxes

Orders are shipped from outside your country and may be subject to import duties, taxes or customs fees charged by the destination country under its own rules and thresholds. Where these charges can be calculated, they are shown at checkout. Any charges that are not collected at checkout are the responsibility of the recipient. If you are unsure about the rules in your country, please check with your local customs authority before ordering.

Shipping address

Please check your shipping address carefully before completing your order, and include a phone number so the local carrier can reach you. If you notice a mistake, contact us as soon as possible and we will try to update it before the order ships. We cannot redirect parcels once they have shipped.

Lost, delayed or damaged parcels

If your tracking shows no movement for an extended period, or your parcel arrives damaged, please contact us through our Contact page with your order number and we will help resolve it. Damaged or incorrect items are handled under our Return & Refund Policy.

Questions

Questions about shipping? Send us a message through our Contact page and we will reply by email.